Policies & Procedures

We have a 100% quality guarantee.

We at Lapel Pin Zone are happy to back our work with exceptional customer service.

We have a 100% quality guarantee. Lapel Pin Zone backs all of the products we manufacture with our 100% Quality Guarantee. We will replace any custom product we manufacture that is found to have defects in materials or workmanship.

So, what is our procedure for ordering?

First we will provide you with artwork that is an exact replica of your pin. Before we start production on your custom pin, we will email you an artwork proof. The proof will be an exact replica of the pin you will receive. At that time, you will have the chance to make any additional changes that you wish to have made.

Please review your artwork proofs closely. We want to provide you with products that you will be happy with and that are an accurate depiction of your organizations logo. To ensure that we produce your product to your specifications, please look at each aspect of your artwork before you confirm with us. Specific areas to review will include, PMS colors, which can be found at www.pantone.com , spelling, and designs.

Then we will confirm your order before production begins. We will send you an order confirmation to confirm the proof that you choose, the quantity you want to order, and the cost of the order. Once you have responded to our confirmation email, and we have received payment we will begin production. If you are paying with a check or money order, production will not start until the payment has cleared.

We will send you an order confirmation. Once you review your artwork and confirm with us that it is correct and that the quantity and size is right, we will send you an email to let you know your order has been finalized. At this point orders may not be canceled for any reason.

Finally we will deliver your product to you within 2-3 weeks of payment received. After you confirm your order we will start production and your order will be shipped to you within 2-3 weeks, depending on the product.

A few more facts:

We are not held responsible for the use of logos, trademarks, or copyrights that you submit to us. By ordering from Lapel Pin Zone you assume all responsibility or liability of the use of any trademarked, or copyrighted logos.

Please provide an accurate shipping address. We do not ship to PO Boxes. Lapel Pin Zone will not be held responsible for any orders that are delayed due to shipping. Unfortunately, we can not control mistakes made by United States Postal Services, nor can we control what happens with United States Customs.

*All sales are final.
*We do not issue refunds or credits.
*We will replace any item that is defected or that is poor quality. Please, respond within 14 days of receiving order.

*Should legal disputes arise, you agree that the dispute shall be handled in Nashville, TN.

*By purchasing from us, you also agree that any use of copyrighted or trademarked material is not infringed upon.
*In the event that you illegally use material, you hereby accept the responsibility exclusively on yourself, and exonerate Lapel Pin Zone is completely free from any wrong doing should a legal proceeding incur.

The logos and trademarks shown on this website are for illustration purposes of our reproduction abilities only.
Your purchase of merchandise from Lapel Pin Zone does not in any way allow you permission to reproduce logos or trademarks.

Privacy policy:

We will not sell or share your information of any kind!